Bug fix requests takes time to process. Here are the steps we take to ensure your request will be done correctly. Please allow 7 to 14 working days to process.
- Submit support ticket.
- Engineers will test the bug report. (2 to 3 days response)
- If bugs found and replicated by our engineers, our engineers will fix the issue.
- Our software testers will take over once the engineers are done with the fix.
- If the test is successful, our team will provide you with a link containing the fixed version.
Revisions takes time because we are going to go through an internal process which are:
- Identify which features are going to be affected by the bug report
- Plan and execute the programming revision
- Testing which will be done by our software testers using our test server
- When testing on the test server is done, our testers will also make another test using your own database
- Distribution/Release
Thank you. If you need more information, please submit a support ticket.